Payment Terms & Expedition Booking Policies

Securing deep-wilderness access, specialized concession permits, and elite support infrastructure across Namibia requires meticulous, long-term planning. To guarantee your convoy placement, private safari design, or freelance B2B guiding availability, we operate under the following transparent financial framework.

The "No Hidden Surprises" Fee Policy

Transparent Transaction Fees: To maintain competitive base pricing for our expeditions, payments made via PayPal are subject to a standard 4.5% international processing fee to cover cross-border merchant costs. This fee will be automatically calculated and clearly itemized on your digital PayPal invoice.
Fee-Free Alternative: Guests or B2B operators wishing to avoid processing fees are welcome to settle their balances via direct EFT/SWIFT bank wire transfer, ensuring that all intermediary sending bank fees are covered on the sender's side.

Payment Methods & Currency Logistics

Accepted Currency: All invoices are generated and payable in Namibian Dollars (NAD) or South African Rand (ZAR), which are pegged at a 1:1 ratio.
Secure Online PayPal Payments (Preferred for International Bookings): We accept direct payments via PayPal. This allows European travelers and global travel agents to secure convoy spots, private safaris, or freelance guiding retainers instantly using a credit card, debit card, or linked bank account. Invoices can be paid securely in your home currency (EUR/GBP/USD), and PayPal handles the conversion to Namibian Dollars (NAD) automatically.
No Account Required: You do not need a registered PayPal account to settle your invoice; the gateway allows you to pay securely using any major international debit or credit card (Visa, Mastercard, American Express).
International Electronic Funds Transfer (EFT / SWIFT): Traditional bank-to-bank wire transfers remain available for large balances and corporate B2B agency contract settlements.

Payment Structure:

Guided Self-Drive Convoys:
- 50% non-refundable deposit upon booking confirmation
- Final payment: 60 days prior to the convoy departure date
Custom Private Safaris:
- 50% non-refundable deposit upon booking confirmation
- Final payment: 60 days prior to the convoy departure date
B2B Freelance Lead Guiding:
- 20% non-refundable deposit to block out dates on the master calendar.
- Final payment: 1 week post to the contracted operation completion.

Cancellation & Refund Policy

Written Notice Required: All cancellations must be submitted via email.
More than 60 Days Notice: The initial deposit is retained; any additional balances paid are fully refunded.
30 to 60 Days Notice: 50% of the total tour/contract value is forfeited.
Less than 30 Days Notice: 100% of the total value is non-refundable.
The Overlander Peace of Mind Clause: If Into the Wild Namibia must cancel an expedition due to extreme, unforeseen environmental safety conditions or permit revocations by authorities, a 100% alternative date credit or 50% deposit refund will be issued immediately.

Mandatory Travel Insurance & Liability Info

For Convoys & Private Safaris: It is a strict condition of booking that all guests hold comprehensive International Travel Insurance. This policy must explicitly cover emergency medical evacuation within Namibia and 4x4 off-road vehicle vehicle recovery.
For B2B Concession Operators: Our freelance lead-guiding services operate under standard professional indemnity lines. Detailed public liability allocation sheets and corporate white-label contracts will be supplied during the formal onboarding process.